Frequently asked questions

Today, the Parisian fashion house Paco Rabanne represents a unique crossroads of cutting-edge contemporary design and radical craft.

Designed by French creative director Julien Dossena, the brand exudes a sense of urban ease mixed with innovative fabrications — creating readyto-wear and accessories collections that channel a progressive femininity.

Since 2013, Dossena has set a precedent of sophistication and wearability for Paco Rabanne.

Dry cleaning is forbidden, aluminium is non-oxidisable, so we recommend to remove local stains with water and a cloth.

Be careful, without rubbing hard on the prints to avoid removing sublimation.

Rinse with water and dry thoroughly.

Avoid direct contact with perfume

The aluminium used for Paco Rabanne clothes is lightweight

Dry cleaning is prohibited, local stain removal with water and a cloth is recommended.

Avoide the parfume.

No, we don’t take in charge the repair services.

To purchase on Paco Rabanne e-shop, you must choose the product you want to order and indicate your desired quantity. If you are looking for a specific item, you can use our search engine in order to find products by name.

When you have made your selection, click on “see bag”, you can then add a personalized message. To proceed to check out, click on “proceed to check out”. You can create an account to access our exclusive services or continue your purchase as a guest. 

If you have any questions or concerns, please contact our Customer Service by e-mail at [email protected]or by free of charge phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

Please contact our customer service at the following number: US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

You cannot manually cancel your order on the website.

If you wish to do so please contact our Customer Service by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

We will do our best to accommodate your request.

However, we cannot ensure your purchase can be cancelled. 

If it’s not possible, you can refuse the delivery and the parcel will be sent back to us within 3-5 days by free of charge.

You can also send us back your products once received, following our Return Policy.

The products cannot be exchangeable.

However, you can use the pre-paid and pre-filled return label and return an item for free within 14 days from the day you received the order.

We will issue a refund within a maximum of 14 days. You can then re-order the item at any point. 

**Friends&Familly order**: the return costs are exceptionally at your expense. We invite you to keep your receipt in order to follow its delivery.

In order to get an invoice, please contact our Customer Service at [email protected] with your name, last name and order number.

If your billing address is different from your delivery address, please notify us in your e-mail.

Our Customer Service will send your back the invoice by e-mail as soon as possible.

You can buy our products on the selected Retail stores that you will find on our Store Locator.

You can pay your order by American Express, Maestro, MasterCard, Visa and PayPal

Your card or PayPal account will be debited as soon as your order has been dispatched.

Please note that a pending settlement will be placed on your card or PayPal account when the order is placed.

For Paco Rabanne, the security of online purchases is fundamental. All transactions are performed through secure payment systems.

All data is processed in accordance with our privacy policy. You can check our Privacy Policy by clicking here.

If your payment has been declined, please follow the steps below:

1. Try your payment again by clicking on “retry payment”
2. To help insure your order is not declined when placing a new order we suggest you check the following:
3. Check the card details or PayPal account details, to make sure the information is correct, e.g. the expiry date or your billing address.
4. Make sure you enter the security code correctly – it’s the three digit numbers on the back of your card for VISA and MasterCard. For American Express, it’s the 4 digit code that appear on the front of the card.

Your card issuer may have declined your payment, as we do not know the reason, we suggest you directly contact your bank.
If you have checked all of the above, please try to pay with another card or contact our Customer Service by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

Italy, Poland, Spain, Belgium, Germany, Netherlands, Sweden, Denmark, Portugal, Greece, Ireland, Austria, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Finland, Cyprus, Luxembourg, Estonia, Malta, Norway, United States, Japan.

Standard shipping fee is free. Express shipping fee is 20 USD.

PACO RABANNE will assume all Duty and Tax expenses.

Standard shipment takes 3-5 business days. Express shipment takes 24-48 hours. 

Once your parcel has left our warehouse, you will receive a shipping confirmation email. 

Once your parcel is sent, you will receive a shipping confirmation email, with a tracking link from UPS where you can track your order.

Click on this tracking number to access the “Follow my parcel” page of UPS website, where you will find the status of your parcel.

Please allow up to 3-5 business days to receive your order. Please also track your parcel following the link on your e-mail confirmation page to check its status.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

Should you have any issue with your order, please contact our Customer Service specifying your order number, e-mail address and a description of the issue. 

You contact our Customer Service by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

If you want to change the delivery address, please contact our Customer Service by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

We will do our best to accommodate your request. However, please note that we cannot add or remove itemps from the order once it has been validated.

Please contact our Customer Service to initiate your return by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

Our parcels contain a return form to use when you send items back.

Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel your order arrived in.

Please use the return label and contact UPS to arrange a collection.

**Friends&Familly order**: the return costs are exceptionally at your expense. We invite you to keep your receipt in order to follow its delivery.

All returns are free of charge within a maximum of 14 day after receiving the product

**Friends&Familly order**: the return costs are exceptionally at your expense. We invite you to keep your receipt in order to follow its delivery.

*** COVID : We are extending the return period to 30 days for all orders placed until December 1st 2020

If you are not satisfied with your purchase, you can return to us any product.

The return of any product must be made within a maximum of 14 days after receiving the product.

Please note that returns are free of charge. For more information, please refer to our Return Policy.

**Friends&Familly order**: the return costs are exceptionally at your expense. We invite you to keep your receipt in order to follow its delivery.

*** COVID : We are extending the return period to 30 days for all orders placed until December 1st 2020

The refund period can take up to 14 days from the reception of your return at our warehouse.

Once we have inspected the condition of the returned items, we will notify you by email.

Please also note that the refund will be made using the same payment method used of the purchased product. 

**Friends&Familly order**: the return costs are exceptionally at your expense. We invite you to keep your receipt in order to follow its delivery.

*** COVID : We are extending the return period to 30 days for all orders placed until December 1st 2020

If you lost your return label, please contact our Customer Service by e-mail at [email protected] or by phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

In order to create an account:

• Click on “my account”icon on the top right-hand corner of any page
• Click on “create an account”button and enter all the needed information
• If you want to subscribe to our newsletter, tick also the related checkbox
• Click on “create an account”

Your account is then created. You will be able to access your profile and modify your personal information. 
Next time, you can access it by clicking on the same “my account” icon and entering your e-mail address and password only.

If you have made a purchase as a guest, you can still create an account by adding a password after your order has been confirmed.

If you forgot your password, you can easily reset your password by clicking on the « forgotten password » link, when trying to enter your account. Fill in the emailaddress which you used for this same account and you will receive an email on this address with which you can easily change your password.

To modify your account details, log in to your account by clicking on “my account” icon at the top right-hand corner of any page. Enter your e-mail address and password to log in.

Next you can click on “personal details” to modify your personal information and click on “addresses” if you want to update to shipping and billing address. Then click on “save modifications”.

To read our Privacy Policy, please click here. To learn more about our Cookie policy, please click here. 

You can subscribe to our newsletter in any of the following ways :

• Subscribe to our newsletter while creating an account. During the account creation process, we will ask if you want to receive newsletters. Tick the checkbox “sure” and you will receive our newsletters. and click on “create an account”. You will then receive our communications.
• If you don’t want to create an account, you can simply enter your email address in the dedicated fields at the bottom of any page and you will be automatically subscribed.
• If you have made a purchase as a guest, you can subscribe to the Newsletter as well.

You can unsubscribe from our newsletters at any time. Your unsubscription will then be handled automatically.

If you didn’t receive any email yet, you can unsubscribe by updating your personal details in your account. In your personal account, click on “personal details”, then at the bottom of the page, untick the box “I want to receive Paco Rabanne’s news to know the new collections and more”. Finally, click on “save modifications”.

If you have any further questions, please contact our Customer Service by e-mail at [email protected]or by free of charge phone at US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET).

You can contact our Customer Care Team: 

US +1 833 296 9039 / Rest of the World +800 3296 9039, Monday to Friday 9am to 7pm (CET), Saturday 10am to 6pm (CET)

You will find all our job offers on our Linkedin page