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Free returns are available within 14 business days of receiving your product.
**Friends&Family order**: the return costs are exceptionally at your expense. We invite you to keep your deposit receipt in order to follow its delivery.
*** COVID*** : We are extending the return period to 30 days.
To return your item(s):
Should you have any issues, please contact our Customer Service on 0800 3760 810 (free of charge) or by email [email protected] indicating your name and order number.
Return Adress
PROLOG - Ecommerce
84 rue Choletaise
St Macaire en Mauges
49450 SEVREMOINE
FRANCE
As standard delivery is complimentary, we will not refund delivery costs if you choose to have the product delivered by Express delivery.
All returned items must be sent with the original Paco Rabanne packaging, in perfect condition, unused, sealed and accompanied by all accessories and documents provided at the time of delivery. Incomplete, damaged, worn, soiled or altered returns will not be accepted.
All returns must be made from the country where the order was placed. Refunds are made using the same payment method used for the purchase.
Please keep proof of shipment until you have received confirmation of your refund.
If your return does not comply with the above conditions, it will automatically be returned to you at Paco Rabanne's expense. For more information, please read our General Terms and Conditions of Sales at www.pacorabanne.com
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contact@pacorabanne.comMonday to Friday 9am - 9pm (GMT+2)
Saturday 10am - 6pm (GMT+2)
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